RETURN & REFUND POLICY
Foo-D' . Fashion . Poetry has a 14-day return policy, which means you have 14 days after receiving your item to request a return.
All merchandise must be received back in its original form. Clothing must not be worn, altered, damaged, free of any stains, odors, self tanner, pet hairs, or distinct smells including deodorant and perfume. Refunds will be issued in the same form of original payment type, excluding shipping and handling costs. All tags must be attached when returned, and original receipt or proof of purchase will be required.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
RETURNS DUE TO DAMAGES & ISSUES
Please inspect your order upon receipt. In the event your item is damaged or defected, we are very sorry! Please contact us within 7 days from the date of delivery and we will gladly process a return or exchange. Any international returns received later than 60 days from the order date will be returned back to the sender.
EXCEPTIONS / NON-RETURNABLE ITEMS
Please note that all Clearance items, Masks, Accessories, Intimates and Personalized Items are all Final Sale. If such items are returned a $25.00 fee will be charged and the items will be returned to you.
FAQS ON RETURNS & REFUNDS
Is my item refundable? Yes, some items may be eligible to be returned, while some exclusions may apply. We gladly accept returns within 14 days from the date of delivery. Note items must be in brand new condition, free of any stains or odors. Please be sure to read our full policy. Final sale items include Masks, Accessories, Intimates and Personalized Items.
Do I have to pay for return postage? Unfortunately we do not offer prepaid return labels at this time. You may use a carrier of your choice to ship your items back to us. We do suggest obtaining a tracking number for your shipment as we are not held liable for any packages that are lost en route back to us.
How long does it take to process my refund? Your refund will be processed within 5 - 7 business days of us receiving your package. The refund will go back in the original form of payment used to place your order. A confirmation email will be sent to you once your refund is processed.
When will I see the funds back into my account? Refunds do require roughly 5 - 7 business days to process with us however we do suggest contacting your financial institution for more information on when the amount will post to your account. Each bank does have varying processing times.